Returns & Refunds
At Hayman Exports Pvt. Ltd., customer satisfaction is important to us. As we primarily deal in tea manufacturing and export, our return policy is subject to the nature of the products supplied.
Returns
Products may be eligible for return only if:
- Incorrect products are delivered.
- Products arrive damaged during transit.
- Products have manufacturing defects.
- The issue is reported within 7 days of delivery.
Returned products must remain unused, unopened, and in their original packaging.
Non-Returnable Items
Returns will not be accepted for:
- Opened or used products.
- Customized or private label orders.
- Products damaged due to improper storage or handling after delivery.
- Bulk export shipments accepted without inspection.
Refund Process
Once the returned products are received and inspected, eligible refunds will be processed within 7–10 business days through the original payment method.
Replacement
Where appropriate, we may replace defective or damaged products instead of issuing a refund.
Shipping Costs
If the return is due to our error or damaged goods, return shipping costs will be borne by Hayman Exports Pvt. Ltd. Otherwise, shipping charges may apply.
Contact
For return requests, please contact our customer support team with your order details and supporting photographs.